All parts must be new, uninstalled, unused, and untested, and returned within thirty (30) days of purchase in the original packaging, in resalable condition, with all FPS stickers and labels intact to qualify for a full refund. Installed, used, tested, altered, or damaged parts are not eligible for return. After 30 days, returns may be accepted only at FPS’s sole discretion and may result in: store credit only, and/or subject to a minimum 20% restocking fee, or denial of the return after inspection. Special orders (SPO) are subject to a 20% restocking fee.

 with Sealed STOP Sticker: Parts identified with a “STOP” sticker (including but not limited to; electrical components, fuel injection parts, coils, sensors, and fuel pumps) are non-returnable unless the FPS seal/sticker is unbroken, intact, and affixed to the sealed package, and the item is returned in original packaging within 30 days of purchase.

Cores must be returned in the original box and intact, rebuildable condition, to receive core credit. Missing boxes or non-qualifying cores will result in the denial of credit

FPS provides a two (2) year warranty from the original purchase date unless otherwise specified by the manufacturer. Exchanges or replacements do not extend or restart the warranty period. Warranty coverage is subject to manufacturer terms and exclusions and does not cover normal wear, misuse, improper installation, or external damage. All warranty returns and exchanges must be processed through FPS.

Credit card refunds will be issued to the original card used. If the card is lost or stolen, our processor will attempt to refund the original card; if unsuccessful, in-store credit will be issued. Retail customers must present the card at the time of return. Please allow up to 3 banking business days for processing. Cash refunds are in-store only for Retail and COD account holders. Refunds over $300 requires 24-hour notice to FPS Accounting to ensure cash availability. N10th customer refunds remain on account until account closure or business transfer.

(A) FPS may attempt to pick up returns only when doing so does not interfere with scheduled deliveries or require drivers to deviate from established routes. The customer is ultimately responsible for returning all parts to FPS. Asking for a pickup return on your parts is not guaranteed, however customers may request a guaranteed return pickup for an additional charge, based on delivery zone, not to exceed $75.00. If parts have already been paid for, the pickup fee will be deducted from the return credit. If parts have not been paid for, pickup fees must be paid via cash at the time of pickup or by credit card prior to arrival. If payment becomes due before parts are returned or eligible for pickup, payment must be made to avoid finance charges and applicable restocking fees. (B) Account holders are responsible for notifying our drivers where the returns are and have them ready in a safe location for the driver to remove. Account holders, if you have issues with a return, drivers do not handle questions or determine eligibility, call FPS and ask to speak with the returns department

Delivery orders not canceled at least 30 minutes prior to delivery are subject to a $25.00-$75.00 restocking fee, depending on your zipcode.

To qualify for free delivery, account holders must meet one of the following: 1. The applicable invoice minimum, which is based on delivery zip code ($75.00-$150.00), OR 2. Monthly account purchase minimum of ($500.00-$800.00), depending on zip code. Failure to meet requirements may result in delivery charges or the order being placed at will-call @ 6501 Elvas Ave, Sacramento. CA. 95819

Accounts with return rates exceeding 20%, failure to meet minimums, or late payment history may be subject to delivery charges, services and/or account restrictions. Orders placed when minimums are not met may be fulfilled using third-party delivery services, with all associated costs passed on to the account holder. Accounts with more than 20% new returns may be subject to a minimum 20 % restocking fee.

When paying by credit card, an interchange fee pass-through, not to exceed FPS’s actual merchant processing cost, in compliance with California law, will apply (currently 3%)*.

FPS emails statements. Paper statements are available by request only. Customers must email or call the office before the 25th of each month to request a mailed copy. N10th payments remain due on the 10th of each month, regardless of the delivery method of the statement. Account holders are encouraged to maintain a valid email address or use eOffice for faster resolution. Please note: FPS does not solely pick up monthly payments; you are responsible for getting payments to FPS.

Policies, pricing minimums, and fees are subject to change. Notices of changes will be posted on the website or emailed. Customers are responsible for reviewing current policies, which are available in-store and on the FPS website. Calls are recorded. Accounts are defined by an approved application. Accounts must be in good financial and account minimum standing to receive products, services, promotions, or prizes.